Frequently Asked Questions
1. How do I place an order? It's easy!
Find a product you love.
Select your options (like size or color) and click "Add to Cart."
When you're ready, just click the cart icon and follow the simple steps in our secure checkout.
2. What payment methods do you accept? We want to make payment as easy and flexible as possible for you. We accept:
All major credit/debit cards
Direct Bank Transfer
USSD
2checkout
Payment on Delivery (POD) (for many eligible products in Nigeria)
You can choose the best option for you right at checkout.
3. How can I track my order? You can! After your order is confirmed, we'll send you an email with your unique order number. You can use this number on our "Track Your Order" page to see exactly where your package is on its journey to you.
4. What is your return policy? We want you to love your purchase! If you're not completely satisfied, we offer a 14-day return policy for most items. Just make sure the item is unused and in its original condition. (Please note: Some items, like custom-made products, may be final sale. Check our full Return Policy for details.)
5. How long will my order take to arrive? We work fast! Standard shipping typically takes 3-5 business days. If you're in a hurry, we also offer expedited shipping options at checkout. Your final delivery time will depend on your specific location.
6. Can I change or cancel my order? We understand that things change! You can make changes or cancel your order within 24 hours of placing it. The best way to do this is to contact our customer service team as soon as possible so we can catch it before it ships.
7. Do you ship internationally? Yes, we do! We're excited to ship to select countries around the world. All international shipping fees and estimated delivery times will be calculated and shown at checkout.
8. How do I use a discount code? Easy! When you get to the checkout page, just look for the "Promo Code" or "DiscountCode" box. Type in your code, click "Apply," and you'll see the discount subtracted from your total.
9. Is my payment information secure? Absolutely. Your security is our top priority. We use industry-standard SSL encryption to protect all your information. We never store your credit card details, so you can shop with complete peace of mind.
10. What if I receive a damaged or incorrect item? Oh no! We're so sorry about that. Please contact our customer service team right away (within 48 hours of delivery) with a photo of the item and your order number. We'll work quickly to send you a replacement or issue a full refund.
11. Can I save items to a wishlist? Yes! See something you love but aren't ready to buy? Just click the little 'heart' icon on the product page to save it to your personal wishlist for later.
12. I forgot my password. What do I do? It happens to all of us! Just click the "Forgot Password" link on the login page. We'll send you an email with simple instructions to create a new one.
13. How can I contact customer support? We're here to help! You can reach our friendly support team by using the contact form on our website. If you're a registered user, you can also find a "Support" option in your account menu. Our team is available Monday - Friday, 9am - 5pm WAT]
