Your privacy is a top priority at Walk Woven. We know that trust is everything, and we want you to feel safe and confident when you shop with us. This policy explains in simple terms what information we collect, how we use it, and—most importantly—how we keep it secure and in your control.
What information do we collect?
We only collect information when you voluntarily give it to us. This happens when you:
Create an account on our site
Place an order
Respond to a survey
Fill out a contact form
When you do these things, we may ask for your: name, email address, phone number, or delivery address.
You can, of course, always visit our site anonymously just to browse.
How do we use your information?
We use your information only for the specific purpose of making your experience with us better. This includes:
Fulfilling Your Order: To process your payments and get your new items to your doorstep.
Keeping You Updated: To send you order confirmations, shipping updates, and customer service messages.
Improving Your Experience: We look at (anonymous) site traffic to understand what's working and what isn't, so we can make our website better for you.
Sending You News (with your permission): To share occasional emails about new products, special sales, or updates. You are always in control of this and can unsubscribe in one click.
How do we protect your information?
Your security is our highest concern. We use industry-standard security measures to keep your personal data safe.
We never see or store your payment details. All sensitive credit or debit card information is handled by our secure, encrypted payment partners (like 2checkout, Paystack, etc.).
After a transaction, your private financial information (like card numbers) is not stored on our servers. The only information we keep is your checkout name, email, and delivery address so we can fulfill your order.
Do we share your information with anyone?
Your trust is everything to us. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
The only exception is for trusted partners who help us run our website, manage our business, and serve you (like our delivery couriers). These partners are bound by strict agreements to keep your information completely confidential.
We may also release your information if we are required to do so by law, to enforce our site policies, or to protect our (or others') rights, property, or safety.
Our Core Promise
We will never sell, share, or give your data to other companies for their own marketing purposes. Period.
What are your rights over your data?
You are always in control. You have the right to:
Access & Correct: See or change any of the personal information we have on file for you. You can do most of this right from your account page.
Opt-Out: Unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email.
Request Deletion: You can ask us to delete your account and personal information. We will honor your request in line with all legal requirements.
Our Simple Cookie Policy
What are cookies? They are tiny text files that your browser stores. They are completely safe and cannot harm your computer.
Why do we use them? We use them for essential functions that make the site work, such as:
Remembering what's in your shopping cart.
Keeping you logged into your account.
Helping us see (anonymously) which pages are popular, so we can improve our site.
Your Choice: You can set your browser to refuse cookies. However, please know that this might make some parts of our site (like your cart or login) not work properly.
Our Policy on Children's Privacy
We are in full compliance with COPPA (Children's Online Privacy Protection Act). We do not knowingly collect any information from anyone under 18 years of age. Our website, products, and services are all directed to people who are at least 18 years old or older.
How long do we keep your information?
When you register for an account, we keep your information for as long as your account is active. If you delete your account or unsubscribe from our communications, we will remove your data in accordance with all applicable laws.
Changes to this Privacy Policy
If we ever need to update this policy, we will post all the changes right here on this page.
How to Contact Us About Privacy
If you have any questions at all about this policy or your personal data, please don't hesitate to reach out. The best way is to email us at privacy@walkwoven.com or use our main Contact Us page.
